Customer Testimonials
Go beyond your expectations. Great customer service and personal experience. Attentive, resolve issues, no runarounds
Very nice employees explaining everything nicely doing their job perfect very patient very good customer service
Best experience ever at Century West BMW. I am very pleased with everything. Thank you for your excellent service.
Great customer service with upfront no haggle pricing. They undersell and over perform. Very pleased with overall experience!
Doug and the entire service team are great, beginning from the intake group. Communication during the entire process was stellar.
Susan is very accommodating and very people person. We love her positive vibe. A sure asset indeed. She’s passionate about her job and i deed gives her best. We will be recommending your dealership to other friends and relatives for sure. We will also make sure we will refer her and your dealership to everyone we know.
Been coming here for a long time now and the service has always been great!
Doug & service department are fantastic. They’re easy to work with and I loved the video review of the car.
I came in without an appointment for the first time and was very happy with the people in the service department. I waited and was out with a cleaned and serviced X3 in two hours. I will be back again.
Absolutely unbelievable. Exceptional is not enough of a word to describe the service I ALWAYSSSSS receive from Alen Yadegar. The guy goes above and beyond every level of service imaginable. A true professional. He is the PRIME EXAMPLE of what providing service should be . I choose to drive further, instead of going to a dealership closer to me, and come to century, solely because of Alen. Really truly just a great guy. A perfect perfect example.
Excellent service, seamless and worked perfect. Would highly recommend and will use them again for sure.
Mark was very kind and diligent. Awesome customer service. I will recommend this dealer to a friend.
I love this dealership. They provide courteous service with a smile which is why they have become my go-to dealership. I highly recommend them for car shopping or service, and a special thanks to Alen Yadegar in the service department for always being so professional and pleasant.
Everyone was so nice and helpful! I felt very well taken care of. I would definitely recommend to all.
Alen was very helpful during my service call, and made the experience a satisfactory one
Very professional friendly and helpful.also paying attention to our needs understanding requested options and providing very useful explanations
Grate dealer they take care business every time I take my car Doug grate helper fast that’s the type people we need when we need to get things done
I brought in my BMW I three for service and the service technician Freddi was extremely helpful and communicative. They sent me a video overview of the status of my car and had it back to me in no time at all.
Very helpful and prepared. The sales rep was knowledgeable and able to answer all my questions!
Very competent advice & guidance very nice ambience, good treatment, very nice and friendly people, great cars. Highly recommended!!
Kristina Marx went above and beyond customer service!! Highly recommend and will definitely be back!
Staff was helpful and walked us through the entire process from the sales office to the finance office.
Juan the service advisor has always taken good care of me. Very friendly and professional. This dealership isn’t my local one but I only take my car here for service.
Great service from Alen friendly, helpful and professional. Car ready when promised, called me with the updates.
Had a good experience with service agent Fredi at the dealership. He was on point and provided good service and information.
Unbelievable service! Absolute excellence! Truly! everybody actually cares to help, and nobody tries to sell you and pressure you.
I scheduled my appointment for about two weeks out. Everything from greeting me, to the service and the pick up were excellent. I work with many dealerships and never had a better experience.
Gil provided amazing service and seamless communication! He helped me through a nightmare of a situation and was super professional. Love this place!
The experience at this dealership was excellent with quick service that was very professional and on time
I love the service you receive from this dealership service department. Gil was an amazing and honest advisor. You really feel the great customer service they provide. Work was done in a timely manner. They also offer Uber service if needed.
Great service, great people, especially a thank you to service advisor Kristina. Always responsible and returning your calls
Century West BMW was Awesome!! Everyone there is very friendly and kind. I was so happy with Fredi he explained everything and took real good care of 2 BMW I bought in for Recall Airbags.. they offer coffee and a place to wait! I will be back for more work done!! I recommend them strongly… Thank you again Fredi
My service was good. I was there for my annual tuneup. Everyone was courteous and efficient. However, my service manager did not call me when my car was ready. I had to call him to find out it had been completed earlier.
Clean facility. Knowledgeable service advisor. Comfortable waiting room. Still try to upsell services. Charged $105 labor for air intake filter replacement (do it yourself in 5 min).
The Sales Manager, Appraiser + Finance could not have been more professional and personable. I appreciate them all and can’t thank enough.
Excellent customer service And Alen yadegar I thank you for all for your excellent service. I recommended it
Doug McClure is the best service advisor hands down!! He is respectfully honest and courteous! Thank you!
Excellent service. Gil Was very polite and provided excellent service and information. Highly recommend them.
Courteous, conscientious, respectful and responsive. I know these are tough times, but they took care of my car in a timely fashion. Christina Marks is great!!!
Excellent service in the dealership. Have been a client for years and always have had great service with the service and loaner staff and with Fabi in sales department. Thank you.
Worker with Leonard Turner and he was very professional, polite and just awesome to work with.
Excellent customer service. Salesman was very kind, knowledgeable and non aggressive. I thoroughly enjoyed my purchasing experience.
this was the second time i bought a car from Century West. the deal was swift and pleasant. the salesman was courteous and helpful. the Financing person was also very good. we completed the sale very quickly. i am very pleased with the deal.
Since I had to wait while my car was being serviced, Brian hussled it right through! That’s the kind of attitude and service you seldom find anymore.
It was my first time at this dealer, happy to report the experience was very pleasant and seamless.
Alen Yadegar is outstanding! Thank you very much for your service. Much appreciated. Will return.
My new service advisor was amazing and polite. Would definitely come back to service my car here.
Have been using their service department for over 15 years, always great service, polite and on time.
Our salesman Leonard was a pleasure to work with, very easy going and no pressure or sleazy sales tactics. The whole experience was easy, highly recommend dealership. From every person we encountered they provided exceptional customer service!!
Thanking the whole team for an awesome experience in purchasing my first BMW. Much appreciation to Matt (our salesman) for his patience and hospitality.
Outstanding customer service and Team that is really good at making customers feel welcomed and valued.
Doug went out of his way to make my service experience great. A true professional.
Clean, organized, facility, and very professional staff. Leonard was friendly, informative, and a good listener. I would definitely refer him to friends and family.
Leonard is AMAZING!! I love this guy so much. He is kind and helpful and I recommend him to everyone. I just got my second BMW through him. He genuinely cares about his customers. We met with Haik in the last stages of buying. I guess he’s the closer guy? He was great! Car shopping isn’t always the most fun ever, but at Century West I’ve found that it’s pretty easy. Why do the finance guys on the first floor always look so unhappy? They get all sketched out when you walk near them. I don’...
Great service experience, no hassle, Freddie was awesome and professional. Check in was quick, as well as check out.
Doug McClure is amazing. Check engine light came on . He handled it immediately. David was great too!
Amazing experience! Tim Grayson is the best. Very helpful, knowledgeable and he really knows his stuff! Incredible experience, would highly recommend to anyone looking for a BMW
Great service, very easy process to lease a new car. Highly recommend Century West BMW.
Best BMW service I've received. Professional and efficient. Have taken my vehicle to serval other locations, but prefer Century West. Very centrally located too.
Facilities were clean. Service advisor was professional and friendly. He showed me the areas of concern and made recommendations to take care of them. Other staff involved were courteous. From beginning to end it was a positive experience to have my car serviced by this dealership.
The customer service and sales department are excellent and very helpful.
Matthew Suarez was the salesperson who assisted me in searching for a vehicle . He was very knowledgeable with the vehicles and answered all of my questions. He and everyone at the dealership provided great service.
Awesome Service, Cool Dealership lots of cars to look at never had any problems with anyone service two cars there my BMW 230i & BMW M340i
Everyone at Century I Bmw is great. This time we were buying a new X2 with Susan Flynn. She is exceptional and gave us quality guidance and care in helping us choose the right car for my Grandaughter. I would only go to her for all new cars. Queynn was wonderful in the finance department helping us choose the right package. All in all an excellent day at Century BMS
Everyone who works there. From the greeter, the car loan person, Doug my service rep, the fellowship helped me with the loan car, was cordial, kind, helpful and friendly. Love bringing my car to Crntury
Absolutely nothing but the best service at this dealership. Not only understanding but they listen to issues when dropping off the car for maintenance. I've been to many other BMW dealerships for service, but Century West BMW is hands down the best of the best and i recommend them to everyone that owns/leases a BMW.
Service department was very courteous, friendly & knowledgeable. The service was provided within the time span promised. The overall experience was effortless. I would definitely recommend West Century BMW.
Professional service, the vehicle was ready within a day, drop off and pick-up was easy and convenient
I’m appreciative that they did a great multi inspection of my car but I wish it wouldn’t have taken 3 days and I wish I could’ve gotten a loaned car.
They kept me appraised of the progress of the service and provided a loaner for the whole period (7 days) while the part was delayed by supply line hold ups.
Very friendly and patient. Answer all my questions.and forward me to sale dept when I mentioned that I am interested to trade in my old BMW
Leonard was the absolute best, no pressure, buying should always be this easy.. my wife loved her new car.. thank you Leo!.. i will recommend you!..
Took my car for service and it was an excellent experience from start to finish. No loaners available so they paid for an Uber for me. Gil was my service advisor and communicated with me effectively. Car was clean and work was excellent.
Everyone I encountered was very nice and eager to help. Unfortunately they dropped the ball at least once, and if I had not called for an update, nothing would have been done. I will go in again only if I can secure a loaner, which could take a few days. However, the work was excellent and timely once it was begun. And the the people were always friendly.
Fabie Dashti is the best! He always goes above and beyond for his clients and that means a lot to me. Thank you, Fabie! Tony O.
You only buy the car once, but service is ongoing. I appreciate Doug and the professional and friendly service staff at Century West. I appreciate service that I can depend on.
Botan was the most amazing sales manager. Not at all pushy, but figuring out quickly what I wanted. It was such a pleasure, to buy a car from him - truly a luxury experience - right from the Earl Grey tea choices when we first sat down at his desk! Signing the paper work with Quyen who went through everything in such detail, taking the time to explain each option and weigh up its merit. Then not just being waved off, but having a BMW Genius explain all the vehicles functions. The whole experience was STELAR!!!
It was great experience in buying our X3 from this dealer
Good job very professional thank you.the structure was comfortable workers I had a good experience a lot of information and why not good idea and advise
Outstanding costumer service Friendly , profesional , efficient Very nice environment 100% satisfacción
Fast courteous service. Would recommend and come back for more purchase in the future. Sales person was very professional and friendly. Facility is nice and clean
Gill did an awesome job of keeping me informed throughout the entire process and has an outstanding attitude and attention to detail with great customer service
Always great dealing with Doug McClure my service advisor for many years . He always follows thru and take excellent care of my needs in a timely manner
I took my car in for full service. Received feedback video from mechanic providing details of findings. Awesome!! Was like bring there to see issues.
Incredible service provided by the entire staff, vehicle was even delivered to my house. I could not have had a better experience on the purchase of my new vehicle.
Best Service ever!! I've taken my cars to different BMW dealers for service in the past, but without any doubt this dealer has the best service department. Arutin, the guy who helped me was so knowledgeable and professional. Will definitely bring my cars here again.
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