Customer Testimonials
Service advisor was very helpful and informed me of my car issue. Very nice and professional
The Service has been great thus far. But the sales department has been a disappointment and inferior.
I took my car for recall! Brian Hough took care of it, and everything went smooth.. Service tech performed multi point inspection.. and I loved the little video of the inspection that service sent me.. thanks for everything Keep the good job Century West
Fair, knowledgeable and prompt service. Doug knew what my older X5 needed, and didn’t need yet. Delivered as promised.
Susan was my sale rep and she was professional, responsive and very nice. I couldn’t be happier with the dealership and my sales rep. Thank you century west bmw.
I went in on a weekend evening, the staff was attentive, but could’ve been more patient with me. I also noticed my car had a scratched after I picked it up, I wish they would’ve been more aware of the condition of the vehicle. Not sure if I would recommend this dealership or do business with them again.
Excellent service on my X1 M-Series! The scheduling and the loaner process were smooth!
Century West is a great dealership with great service. My service handler Mike Kim is very knowledgeable and provided great service.
I am absolutely thrilled with the 2023 X7 I purchased from Century West BMW! The vehicle is flawless and the sales experience, with Mark King, Grace Snook and Quyen Le was a pleasure — something I never thought I would say about a car buying experience. Also, a special shout out to Sales Manager Cesar Jiminez for his assistance with the shipping process. After having my X7 for about six weeks now, my only regret is not buying a BMW years ago. Thank you, Century West!
I worked with Eddie - everything went smoothly and Eddie explained everything in a clear manner. I would recommend Century West BMW to anyone interested in a car purchase or car service.
Service is always good and the associates are very professional. Great use of technology to enhance the experience. Video of inspection is outstanding!
Always good customer service and very pleasant to deal with. No issues at all. Thank you for the service!
Good service. No complaints. Did what they had to do without issues that I'd expect at almost any other dealership. Would recommend.
professional Guys best dealership perfect deal especially Mr Salar I’m so happy with century west BMW
Excellent customer service, they kept me informed and updated. Technician did great work on my car. Runs smooth and they were able fix the charger door and trunk.
Excellent service and employees. Waiting area is comfortable. The video of verhicle inspection is amazing. Highly recommendable dealership
The total experience was nice. My sales representative handled things in a very professional manner. I got the exact car that I wanted so I am very happy.
The dealership has changed a lot since the ownership changed. Thankfully, the best service advisor is still at Century West
Perfect and professional service thank you Michael Hidalgo!! I will be back for all future service. .....and my next vehicle.
Very impressed with the after-sales service at Century West - their app makes scheduling service easy, fast and efficient. Doug, who handled my car’s service, took the time to explain the problem and the solution, provided a loaner and got my car back to me by the end of the day, fixed, and washed. It really doesn’t get much better than that! Thanks to all at Century West for making my BMW experience so exceptional - even when I’m not driving!
Very pleased with service advisor Michael Hidalgo. Very professional In addition to regular service, he asked if I had any other concerns. Had an issue with my nav. It was taken care of. Car was ready when promised. He also provided a loaner car. Overall totally satisfied! Excellent service!!
Great service , was treated friendly , great people , loved how I was treated I recommend it
Easy check and drop off. They had a loaner ready. Always a great loaner. They had the car finished in a day. Great people. Doug is my service advisor, he’s been our advisor for 15 years
Great service. Thank you.to all personal for respected the customers and explained what best for there car ....thank u Eddie perez
Very easy to deal with no pressure emitted from the employees and a wonderful experience
Efficient and prompt. Doug listened to me explain issues and the team solved them. I received 10% discount coupon today by post, after I just paid my bill, so that’s moot. Only wished that my car was washed!
Michael was very professional and on time. Excellent service and even washed my car. They put a new air bag in my car due to a recall. Very pleased with the service I received.
Very good customer service! Any question that I may have had they were well equipped to answer them
Customer Relation is Stellar! Brian Hough responded even he was off that day! Prompt response & update. Service is complete. Available online service recommendation, invoice, & payment is very convenient. Pickup is hassle free.
Thank you Thank you Thank you Thank you Thank you Thank you Thank you Thank you Thank you 😊
The level of customer service is always flawless - from the staff who check you in to the Service Advisers to the techs who prepare a video review of their inspection, work and recommendations while the car is being serviced.
I had a great experience going in for my first maintenance everyone was very welcoming and attentive.
Excellent service from Cesar and Mark Nishimura. I’ve been coming to the dealership for the last 20 years and I always leave happy.
u charge way too much for servicing Service writer always helpful And Uber works out well
Thanks Eddie for helping me out with my X5. I also greatly appreciated the Uber ride back home!
Great service for overall. Tried a few other service center, still came back to this century west bmw service. Their whole crew are very welcoming and knowledgeable. Will text and call you for updates.
Mark Nishimura made this process as seamless as possible. He cut straight to the point and was willing to reach a deal.
Made buying out my lease very easy & provided me with all options so I could decide what’s best for me. Took care of all the paperwork and got me into a very nice loaner and I’m set! They’ll call to let me know when my car is ready.
My experience purchasing was mostly positive, but the service center is the best department. Always kind, willing to help, and efficient. Twice I have had to bring my car in, and the employees, Juan B. and Mike K. were great.
It was a very smooth process. Everyone was super helpful. Definitely will be back here.
Doug has been my service advisor for 8 years and has been consistent and exceptional every single time. I’m on my 4th bmw with century west and will forever consider this place home 🙂
The century west BMW is very professional. The receptionist attended you very quickly .the place is very clean at the end they send you a video explaining what you need to fixed on your car good job thank you.
I’ve been getting my cars serviced here for a few years and they are always courteous, and efficient
You get what you pay for. 1st class service-!! They went about my expectations. Thanks-!
Doug was my advisor. Great customer service. He took me in right on time of my appointment at 7:30 in the morning. Explained everything. Called me back when I had a question. He personally called me to let me know when my car was ready. Really an exceptional customer service by Doug. I’ll make all my appointments with him from now on.
Very happy with the service .service was really fast. Very friendly people . Thank you Rebecca for taking care of my loan application so fast .
Alen Yadegar from the service department is amazing. I had an appointment for full inspection. We had some oil change and other stuff done. The check in time was less than 10 minutes. As always I have found their work on my car timely, well done and at a reasonable cost. I won't go anywhere else. Car was ready for pick up after 3 hours and they included a car wash. Thank you Alen and Century West BMW for the best customer service. I’ve been a loyal customer for about 9 years. My cars are only leased or purchased from this ...
I brought in my X3 for service that was previously done by not a BMW repair shop, I had made an appointment on line to see one of the service technician.,(i had never been to this dealership) But my vehicle needed service so I figure why not. I had made the appointment to see (Fredi Urieta) the service technician. He was very knowledgeable understood my problem , i decided to leave my vehicle there for service and I have to say he was great, in every way, i needed to picj the used parts ( i wanted to get refund from ...
Great service been a customer since 2017. So far everything is good about this dealership.
Fast, courteous service. Brian is awesome! All work done on a timely basis. Mark is superb as well!
Doug was a great help, and very transparent. I will ask for him again on my next visit.
I’ve been coming here for the past 14 years. Best place to either buy a brand new car or to have it serviced. Their professionalism and customer understanding is outstanding. My greatest appreciation for Botan in sales and Fredi in Service.
Sales gentleman, Botan, was great. The GM or finance manager added some last minute markups that were frustrating and they didn’t offer incentives; I had to ask. Typical BMW dealership is much more transparent and customer focused. This felt like a typical car dealer experience.
The sales department of this dealership has always been fantastic, no matter who is in charge, however, Mark King my sales representative at Century BMW, is an outstanding sales rep.
Very helpful. Walked in for a new tire. Took care of that, got a video of a multi point inspection and a new battery for the fob. Thinking of switching to them
Go beyond your expectations. Great customer service and personal experience. Attentive, resolve issues, no runarounds
Very nice employees explaining everything nicely doing their job perfect very patient very good customer service
Best experience ever at Century West BMW. I am very pleased with everything. Thank you for your excellent service.
Great customer service with upfront no haggle pricing. They undersell and over perform. Very pleased with overall experience!
Doug and the entire service team are great, beginning from the intake group. Communication during the entire process was stellar.
Susan is very accommodating and very people person. We love her positive vibe. A sure asset indeed. She’s passionate about her job and i deed gives her best. We will be recommending your dealership to other friends and relatives for sure. We will also make sure we will refer her and your dealership to everyone we know.
Been coming here for a long time now and the service has always been great!
Doug & service department are fantastic. They’re easy to work with and I loved the video review of the car.
I came in without an appointment for the first time and was very happy with the people in the service department. I waited and was out with a cleaned and serviced X3 in two hours. I will be back again.
Absolutely unbelievable. Exceptional is not enough of a word to describe the service I ALWAYSSSSS receive from Alen Yadegar. The guy goes above and beyond every level of service imaginable. A true professional. He is the PRIME EXAMPLE of what providing service should be . I choose to drive further, instead of going to a dealership closer to me, and come to century, solely because of Alen. Really truly just a great guy. A perfect perfect example.
Excellent service, seamless and worked perfect. Would highly recommend and will use them again for sure.
Mark was very kind and diligent. Awesome customer service. I will recommend this dealer to a friend.
I love this dealership. They provide courteous service with a smile which is why they have become my go-to dealership. I highly recommend them for car shopping or service, and a special thanks to Alen Yadegar in the service department for always being so professional and pleasant.
Everyone was so nice and helpful! I felt very well taken care of. I would definitely recommend to all.
Alen was very helpful during my service call, and made the experience a satisfactory one
Very professional friendly and helpful.also paying attention to our needs understanding requested options and providing very useful explanations
Grate dealer they take care business every time I take my car Doug grate helper fast that’s the type people we need when we need to get things done
I brought in my BMW I three for service and the service technician Freddi was extremely helpful and communicative. They sent me a video overview of the status of my car and had it back to me in no time at all.
Very helpful and prepared. The sales rep was knowledgeable and able to answer all my questions!
Very competent advice & guidance very nice ambience, good treatment, very nice and friendly people, great cars. Highly recommended!!
Kristina Marx went above and beyond customer service!! Highly recommend and will definitely be back!
Staff was helpful and walked us through the entire process from the sales office to the finance office.
Juan the service advisor has always taken good care of me. Very friendly and professional. This dealership isn’t my local one but I only take my car here for service.
Great service from Alen friendly, helpful and professional. Car ready when promised, called me with the updates.
Had a good experience with service agent Fredi at the dealership. He was on point and provided good service and information.
Unbelievable service! Absolute excellence! Truly! everybody actually cares to help, and nobody tries to sell you and pressure you.
I scheduled my appointment for about two weeks out. Everything from greeting me, to the service and the pick up were excellent. I work with many dealerships and never had a better experience.
Gil provided amazing service and seamless communication! He helped me through a nightmare of a situation and was super professional. Love this place!
I love the service you receive from this dealership service department. Gil was an amazing and honest advisor. You really feel the great customer service they provide. Work was done in a timely manner. They also offer Uber service if needed.
Best Service ever!! I've taken my cars to different BMW dealers for service in the past, but without any doubt this dealer has the best service department. Arutin, the guy who helped me was so knowledgeable and professional. Will definitely bring my cars here again.